Contact information

CONTACT INFORMATION

SRX Ebikes

For questions about our products, orders, shipping, returns, warranties or technical information, please contact us using the details below.

Customer Support

Email: srxebikes@gmail.com

We aim to respond to customer enquiries as soon as possible.

Orders & Products

For questions regarding an existing order, please include your order number in your email.

For product enquiries, please include the product name or product link where possible.

Returns & Warranty

For return or warranty requests, please contact us before sending any product back.

Please include:

- Order number

- Product name

- Description of the issue

- Photos or videos where relevant

Business Information

Trading Name: SRX Ebikes

Country: Ireland

Email: srxebikes@gmail.com

 

Shipping

We currently ship to:

- European Union

- United Kingdom

- United States

- Canada

- Australia

Orders may be shipped directly from our fulfilment partners in Germany.

Shipping Options

Express: 10–15 working days

Standard: 30–40 working days

Delivery times are estimates and may vary depending on the destination, carrier, customs and transportation requirements.

For customer support, please email:

srxebikes@gmail.com