SHIPPING POLICY

Last updated: September 1, 2026

SRX Ebikes ships electric bicycle conversion products to selected destinations in:

• European Union;
• United Kingdom;
• United States;
• Canada;
• Australia.

1. Shipping Origin

Products are fulfilled through third-party suppliers and fulfilment partners.

Many products are shipped from Germany.

Depending on the product and destination, the motor and battery may be shipped separately.

2. Shipping Options

EXPRESS SHIPPING

Estimated delivery:

10–15 working days

STANDARD SHIPPING

Estimated delivery:

30–40 working days

Delivery estimates begin after the order has been processed and dispatched and may vary depending on the carrier and destination.

3. Separate Shipments

Orders containing both motors and batteries may arrive in separate packages.

This is because lithium-ion batteries may be subject to different transportation requirements from motors and other components.

Customers may therefore receive:

• motor first and battery later;
• battery first and motor later;
• both packages at approximately the same time.

Separate delivery does not necessarily indicate that an order is incomplete.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout.

Costs may vary depending on:

• destination;
• product;
• package weight;
• battery size;
• shipping method;
• carrier;
• applicable dangerous-goods transportation requirements.

5. Lithium-Ion Batteries

Lithium-ion batteries are regulated for transportation and may require specialised packaging, documentation and shipping methods.

Certain destinations may have restrictions on the transportation of particular batteries.

If a product cannot legally or safely be shipped to a destination, SRX Ebikes may cancel the affected shipment and provide an appropriate remedy.

6. Customs and Import Charges

For shipments outside the European Union, customs duties, import taxes, VAT/GST, brokerage fees and other charges may apply.

Unless expressly stated otherwise at checkout, these charges may be payable by the customer.

Customers are responsible for complying with import requirements applicable to their country.

7. Incorrect Address

Customers are responsible for providing an accurate delivery address.

SRX Ebikes is not responsible for delays caused by:

• incorrect addresses;
• incomplete addresses;
• incorrect postal codes;
• incorrect telephone numbers;
• failure to collect a package.

8. Tracking

Where available, tracking information will be provided after dispatch.

Tracking information may take time to become active.

9. Delays

Delivery estimates are not guaranteed dates.

Delays may occur because of:

• customs;
• carrier delays;
• weather;
• strikes;
• public holidays;
• transport restrictions;
• battery transportation restrictions;
• customs inspections;
• incorrect address information;
• circumstances outside our reasonable control.

10. Damaged Packages

If a package arrives visibly damaged, photograph the packaging before opening it where possible.

Keep the packaging until the issue is resolved.

Contact:

srxebikes@gmail.com

as soon as possible.

11. Lost Shipments

If tracking indicates that a package has been lost or has not arrived within a reasonable period, contact SRX Ebikes.

We will investigate the shipment with the relevant carrier and fulfilment partner.

Where SRX Ebikes is legally responsible for the loss, the remedy required by applicable law will be provided.