PRIVACY POLICY

Last updated: September 1, 2026

This Privacy Policy explains how SRX Ebikes collects, uses and protects personal information when you visit or purchase from our website.

1. Data Controller

Business: SRX Ebikes
Email: srxebikes@gmail.com

2. Information We Collect

We may collect:

• name;
• email address;
• telephone number;
• billing address;
• shipping address;
• order information;
• payment-related information;
• IP address;
• browser and device information;
• website activity;
• customer service communications.

3. How We Use Information

We use personal information to:

• process orders;
• fulfil purchases;
• arrange delivery;
• provide customer support;
• process returns and refunds;
• communicate about orders;
• prevent fraud;
• maintain website security;
• comply with legal obligations;
• improve our website;
• analyse website usage;
• send marketing communications where legally permitted.

4. Fulfilment

Because SRX Ebikes uses third-party suppliers and fulfilment partners, information necessary to fulfil an order may be shared with the relevant supplier, warehouse, fulfilment provider and shipping carrier.

This may include:

• customer name;
• delivery address;
• telephone number;
• email;
• order information.

Information is shared only where reasonably necessary to fulfil the order and provide related services.

5. Shopify

Our online store is operated using Shopify.

Shopify processes information in connection with hosting, checkout, payment processing, security and other services.

6. Payment Providers

Payments may be processed through third-party payment providers.

We do not normally store complete payment-card details ourselves where payment processing is handled by a third-party provider.

7. Cookies

We may use cookies and similar technologies to:

• operate the website;
• remember preferences;
• analyse traffic;
• improve performance;
• prevent fraud;
• measure advertising;
• provide personalised advertising where permitted.

Where legally required, consent will be obtained before using non-essential cookies.

8. Analytics and Advertising

We may use services such as Google Analytics, Google Ads, Meta Pixel or other analytics and advertising technologies.

The services actually used may change over time.

9. Marketing

Where permitted by law, we may send marketing emails relating to products, promotions and updates.

You can unsubscribe at any time using the unsubscribe mechanism provided in the communication.

10. Legal Bases

For individuals in the European Economic Area, personal information may be processed based on:

• performance of a contract;
• legal obligations;
• legitimate interests;
• consent.

11. Data Retention

We retain personal information only for as long as reasonably necessary for business, contractual and legal purposes.

12. International Transfers

Some service providers may process information outside the European Economic Area.

Where required, appropriate safeguards will be used in accordance with applicable data protection law.

13. Your Rights

Depending on applicable law, you may have rights including:

• access;
• correction;
• deletion;
• restriction;
• objection;
• data portability;
• withdrawal of consent.

Requests may be sent to:

srxebikes@gmail.com

14. Security

We use reasonable technical and organisational measures designed to protect personal information.

However, no online system can be guaranteed to be completely secure.

15. Changes

We may update this Privacy Policy from time to time.

The latest version will be published on this page.

16. Contact

For privacy questions:

SRX Ebikes
Email: srxebikes@gmail.com